The companion app links all of your consoles wherever you have the NBA 2K23 game and links it to your Android or iOS devices. It allows users to synchronize all their account data and makes it easily accessible. However, quite recently, there have been several reports of the NBA 2K23 Companion app not working. The users are specifically facing the fact that the app simply does not allow users to log in to it despite everything being in place. Despite its confusing nature, solutions were still drawn that helped to resolve the issue. Here is how to fix NBA 2K23 Companion App Not Working.
Change Region Settings
Oftentimes, the issue is nothing but a simple location/region inconsistency that seems to be causing the NBA 2K23 companion app to not work. Therefore, a simple solution is to change the region on your account to your actual country or the location you’re currently at.
Most of the time, users tend to switch to other regions like Europe or the West for playability, but this need not be the case. When you’re on the main screen of the app, there you’ll find the setting to change the region. You’ll have choices: West, Europe, East, or Asia. Choose the region according to your country and set it permanently. Restart the app and fill in your login details. This will fix the NBA 2K23 Companion app not working issue.
Clean All Collected Cache Data
Quite frequently, there is an accumulation of cache data in devices, leading to many issues like the NBA 2K23 Companion app not working. What adds more to the issue is that it is ignored by most users as it doesn’t show up clearly. The users actually have to dig around the settings to find out how much cache has built up and then clear it all up.
To clean up the cache data on your smartphone device, first head to the main settings, go to the area where you can modify the Apps, then you’ll find the installed applications on your device, next select the NBA 2K23 app and modify the Storage options. When you’ve entered, you’ll find the option to clear cache; click on it to clear all the cache from the NBA2K23 app. If clearing the cache alone doesn’t work, you’ll find the option to Clear Data in the same area. Go ahead and clear your data, but remember that it will reset some of the app’s functions.
Link Platform With The Save File
It may seem weird sounding, but this solution has been successful for several users. You’ll mainly have to do is have your NBA 2K23 platform have the save file of the game on it. To rule this factor out, you’ll have to go through a little bit of a hassle to create a new profile on your game to see if you can log in to your game through it. If you have any data on the current profile, it is recommended that you back it up on Xbox Live or PS Plus Cloud storage. From there on, save on the same platform, and you may not face the issue again.
That is all for our fixes for NBA 2K23 Companion App Not Working. If you are facing errors and issues with other PC games or your PC, then also see our hub for commonly occurring PC errors and their fixes.